Shipping policy
Where we ship
We ship only to addresses in the 48 contiguous United States.
We do not ship to Alaska, Hawaii, P.O. boxes, or U.S. territories (such as Puerto Rico, Guam and the U.S. Virgin Islands), and we do not ship outside the United States.
Please check your address carefully before you order. To ask for an address change, email support@mileandkin.com as soon as possible. We cannot promise a change after your order has shipped.
Shipping cost
Shipping is included in the price shown. There is no separate shipping fee and no minimum order amount.
Applicable sales tax, if any, is shown at checkout before you pay.
When your order ships
Orders ship within 5 business days of the order. An order counts as shipped when it has been handed to the carrier. Creating a label is not shipping.
A business day is Monday to Friday, not counting U.S. federal holidays.
When a tracking number is available, we email it to you.
Delivery estimate
Each product page shows an estimated delivery time for that product.
Delivery estimates are estimates only. They are not a guarantee and not a promise of a delivery date. Carriers, weather, customs and holidays can cause delays. We do not offer a guaranteed delivery date for any holiday or event.
More than one item
Items in one order may ship separately, from different places, and arrive on different days. You are not charged extra for this.
If we cannot ship on time
If we cannot ship your order within 5 business days, we will email you promptly. The email will give you a new shipping date and let you choose: wait for the new date, or cancel the order for a full refund.
If you do not reply to that email, we will cancel your order and refund you in full.
If your order is late or does not arrive
- No carrier scan. If there is no first carrier scan within 2 business days after we mark your order as shipped, we start tracing the package.
- Not delivered 10 business days after the estimate. If your order has not arrived 10 business days after the delivery estimate shown for it, you can choose a reshipment or a full refund. Email support@mileandkin.com.
Refunds are described in our Returns, Refunds and Cancellation Policy.
Contact
support@mileandkin.com. We aim to reply by the next business day.